Case study · AI-powered support
Support Desk.
Every ticket read. Every reply drafted.
Everyticket read by AI
1reply drafted per ticket
Youreview before anything is sent
New ticket · Sara · Order #4821
My order says delivered but I can't find it. What should I do?
AI reply draft
Ready for review
- 1
Ticket arrives
A customer question lands in the desk.
- 2
AI reads it
It works out what the customer wants.
- 3
Reply drafted
A reply is written and waits for your team.
- 4
You send it
Someone checks the draft, edits if needed and sends.
01 / The problem
Reading support tickets and writing replies takes time away from resolving the actual issue.
02 / What we built
- No ticket waits for someone to start writing
- Drafts stay drafts until a person approves them
- Built on Node.js and PostgreSQL
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